The CallSwitch VoIP business phone system has long been a popular choice for businesses looking to benefit from an easy-to-use unified communications platform. The original CallSwitch platform was packed with intuitive features which, simply put, made staying connected with your teams and your clients a breeze.
Now, these promises have been taken to the next level with the launch of CallSwitch One: a seriously exciting upgrade that takes everything great about the original unified communications platform and adds even more smart features and flexibility. At Agile Comms, we’ve already helped many of our clients enjoy significant benefits by making the upgrade to CallSwitch One. They think it’s pretty awesome and are telling us just how much they love it! So, we’ve pulled together this handy guide to show you how CallSwitch One could generate some amazing results for your business too.
Just some of the standout capabilities of CallSwitch One include:
Easy-To-Use Applications
One of the biggest frustrations we see when it comes to business phone systems is our clients struggling to get staff to consistently use them as intended. CallSwitch One’s interface is an absolute game-changer in this regard, as it eliminates the need for teams to learn and deal with multiple systems.
Voice and instant messaging are unified into a single, streamlined application available on both mobile and desktop. Most of our clients find that the CallSwitch One mobile app quickly becomes a daily staple for their team, as it can be installed onto their smartphones and effectively turns any device into a fully functional business handset. This means that, whether working from the office, at home, or out on-site, calls can be managed, voicemails checked, and colleagues collaborated with. The desktop application is just as user-friendly and intuitive, with both apps sharing a single-pane layout to alleviate any hiccups or head-scratching when switching between devices.
Simple Licensing
Licensing can so often be a grey area and point of contention when making decisions about unified communications platforms and VoIP phone system upgrades. CallSwitch One avoids this with just two clear license levels to choose from. Better still, both include the platform’s generous bundle of features as standard; the Pro license just ups usage allowances to suit the needs of larger businesses with higher call volumes.
This simple approach makes it refreshingly easy to upgrade your business phone system and scale it up when you grow. There are no confusing bolt-ons or hidden costs to get your hands on the features that actually make CallSwitch One stand out.
Flexible Call Handling Options
If your current business phone system is letting client calls go unanswered or routing them to the wrong place, that’s a big problem. CallSwitch One, however, alleviates these fears and worries. The unified communications platform gives you total flexibility when it comes to call handling, including the ability to set up hunt groups, configure voicemail rules and forward calls.
What is especially handy is that all of these flexible call-handling capabilities are easy to customise from a secure administrative dashboard. You can even choose your own hold music, create bespoke call groups, and implement time-of-day rules, allowing you to present your business in the most professional light every time a client picks up the phone.
Seamless Call Recording & Reporting
Until platforms like the original CallSwitch came to market, call recording used to be something that only larger organisations could afford. CallSwitch One again ensures that call recording can be completed in a completely cost-effective manner, with all licenses including cloud-based call recording as standard. You’ll get a secure, 90-day archive of calls and the ability to download anything noteworthy if you need to hang onto it for longer. This feature is a big win, whether you’re training staff, resolving any issues, or just keeping tabs on how calls are going.
On top of that, CallSwitch One’s call reporting functionalities are slick and powerful, giving you even more data to get stuck into. Real-time visibility over key metrics like call volumes and average wait times is offered, and you can even build custom wallboards to monitor the information that really matters to your organisation.
Effortless Hardware & Software Integration
If you’ve got tools you already love, no problem. CallSwitch One will also work effortlessly with them, thanks to seamless integration with the best hardware, including handsets and desk phones from Yealink and Poly. The platform also plays nicely with major CRM systems like Salesforce, HubSpot and Zoho, allowing your business to log calls, access client data and streamline follow-ups all in one place.
For more bespoke requirements, open API access offers the ability to create tailored integrations and make it your own.
Unique Mobile Number Features
Perhaps the most exciting feature of CallSwitch One is its unique mobile capabilities. While many VoIP business phone systems offer standard mobile apps, few can match what this one offers. One of the standout features is the built-in business SMS tool, which allows users to send text messages to up to 20,000 contacts at once with full visibility of response rates and delivery costs.
Users can also utilise the option to display a mobile number as the caller ID for outbound calls. This may seem small, but for many of our clients, it’s a really useful feature, allowing individuals to maintain more personal relationships with clients while still protecting their privacy and work-life balance when needed.
Get CallSwitch One With Agile Comms
If you want to upgrade to CallSwitch One and enjoy these features, you can do so with Agile Comms. We’re rolling out the unified communications platform to our clients now, on super-flexible 90-day terms. Our highly rated technical support and consultancy comes as standard too, and we’ll work closely with you to configure the system exactly how your business needs it.
We also offer online and in-person demonstrations at any time to walk you through the features in more detail and help you decide if CallSwitch One is the right fit. To explore upgrading to this flexible communication solution, simply get in touch with us today and book your demo.