Are your comms joined up to build loyalty and growth?
The latest technology allows you to join everything up. Unified Communications has been around for years but it is amazing how many organisations aren’t being shown how you can bring everything together for growth. Utilised correctly, we can enable you to better convert enquiries; improve customer service; and help your team perform to the best of their ability.
Our platforms are designed to give our clients the very best, easiest and most comprehensive suite of services that significantly improve communications across your organisation. Hosted in the cloud, UCaaS (Unified Communications as a Service) allows your team to communicate from anywhere, on any device enabling your business to thrive.
You name it, our simple, flexible platforms can do it.
Telephone Software
Desktop and mobile app software is your window into the platform, enabling your employees to communicate and collaborate however they wish, on any device, and from wherever they’re working.
Applications are available for desktop (Windows and Mac OS), and mobile (iOS and Android), delivering a host of communication and collaboration features within a single, intuitive pane:
“With a growing team based in separate locations, we really needed to update our comms infrastructure. Ollie spent the time to understand our logistics and outlined the options available to us before making a recommendation. James then implemented the system and provided great training for our team.
I was hugely impressed with the knowledge and service of both Ollie and James and highly recommend Agile Comms.”
James Toms, 5 Star review.
Integrate with all the tools you need
Our platforms are ‘plug-and-play’ ready for integration with Salesforce, Microsoft Dynamics, Sugar CRM, HubSpot, Zendesk, Bullhorn, Pipedrive and more, with new integrations coming on regularly. Less common web-based applications are catered for too, offering both click-to-dial and screen-pop functionality.
Embedded Call Recording & Compliance
Our systems can be enabled for native cloud-based call recording, offering a rolling archive of calls, complete with secure cloud storage, and options for extended archiving.
For those operating in regulated industries who need to adhere to strict compliance requirements, such as MiFID II or PCI, we also offer our compliant, cloud-based call recording and analytics platform, which provides advanced search and retrieval, AI-powered analytics, long-term immutable storage, and payment platform integration, delivering the ultimate telephony compliance suite.
Telephone Hardware
Our services are compatible with a huge catalogue handsets, headsets and conference devices from all the leading manufacturers, catering for all budgets.
This enables us to help you match desk phone hardware to the requirements and specifications of different groups of users or departments.
Wallboards
Wallboards can provide teams with live insight into how they are meeting customer needs and internal quotas, while enabling department heads to
identify areas of increased demand that could require additional resource.
System wallboards display a host of live call statistics across your deployment, enabling you to monitor activity and respond to any performance issues
promptly. Statistics can be displayed on any web-enabled and connected device.
