With more organisations growing and working flexibly, we’re also seeing increasing numbers of clients coming to us looking for an equally flexible way to communicate. That was exactly the case for Smarter Accounting. With a growing team and presence across Devon, they needed a business phone system that would complement, not complicate, the way they work.
After taking the time to understand their needs and frustrations with their current system, the Agile Comms team knew that an 8×8 cloud phone system would be the perfect fit. We were delighted to then support Smarter Accounting with every stage of the phone system installation and implementation, and even more delighted to hear of the impact this work continues to have within the firm.
About Smarter Accounting
Smarter Accounting is a Devon-based accountancy firm, highly regarded across the region for its experienced but personal approach and complete range of accountancy services. With offices in both Crediton and Teignmouth, the firm employs over 20 people to help businesses of all sizes in the county and beyond.
The Challenge
Naturally, multiple office locations and a flexible working model mean that staff at Smarter Accounting are rarely all in the same place at once. Whether visiting clients on-site or moving between offices, it’s essential that they have a reliable and flexible communications system to maintain the high standards the firm is known for.
Crucially, a traditional phone system setup was not suitable for Smarter Accounting; they required a solution that was seamless between platforms and locations. Equally important was the need for reliable and ongoing support. They didn’t want the burden of managing and troubleshooting the system themselves, preferring to lean on experts when needed, whether that’s for quick changes, optimising call flows, or adding users as the firm evolves.
The Solution
After talking through these challenges with the team at Smarter Accounting, we recommended and implemented an 8×8 cloud phone system tailored to the team’s structure and workflows.
With 8×8, staff can now work seamlessly across both Devon offices and in the field, with access to the phone system via desktop, mobile, and web apps. This means that calls can be handled from anywhere, enhanced by smooth call transfer, voicemail management, and bespoke call routing. Clients receive a smooth and professional experience, whoever they speak to, and wherever that person is based.
Just as importantly, support from Agile Comms didn’t stop at installation. Our team worked closely alongside staff at Smarter Accounting during the onboarding process to ensure they could use the system confidently and that it was configured to align with their day-to-day behaviours. Our highly responsive helpdesk remains on hand to assist with any questions or changing requirements, meaning the firm can continue to refine and adapt its communications setup without needing in-house expertise.
The Results
The flexibility of 8×8 has transformed the way Smarter Accounting communicates and has allowed the business to operate more efficiently. The firm also has the peace of mind that ongoing support is available whenever they need it, and we’re excited to see how our relationship evolves as we continue to work together.
In a 5-star Google Review, Elaine Ashenhurst, Office Manager at Smarter Accounting, said:
“We used Agile for installing our new 8×8 phone system in our 2 accountancy offices in Teignmouth and Crediton, the service was great from start to finish, they are very responsive when we need anything and I cannot fault the service and the Team are extremely helpful, thank you Ollie, Aimee, James, Bryn & Finn.”
If your organisation is also looking for a better and more flexible way to communicate, we’d love to chat about how we could help. Simply get in touch today to have a chat with the Agile Comms team about your own requirements.
