At Agile Comms, we were delighted to be chosen by Plymouth Learning Partnership to assist with their evolving communications needs. The educational community interest company came to us looking to make a significant upgrade to its phone system to meet changing ways of working. In response, we quickly implemented a modern and cloud-based 8×8 phone system solution, with the results demonstrating how our flexible approach to business communications can help even the most dynamic teams stay connected.
About Plymouth Learning Partnership
Plymouth Learning Partnership is a community interest company that offers support services for local schools, children, and families and assists with recruitment challenges within these educational settings. The social enterprise organisation brings together representatives from multiple member schools and multi-academy trusts in the Plymouth area, all working towards the goal of sharing expertise and improving educational outcomes across the city.
The Challenge
With employees and representatives working across different schools and locations, Plymouth Learning Partnership’s structure is hardly conventional. The team is rarely in one place at the same time, and this meant that traditional office phones simply did not fit the way the organisation was operating.
Instead, Plymouth Learning Partnership needed a dynamic and flexible phone system that would allow staff and representatives to stay properly connected when on the move, whilst still bringing together schools and families throughout the local community. A solution that would be easy-to-manage was also a must-have to ensure that the team’s time was spent on making and taking calls effectively as opposed to battling through technical hiccups and ad-hoc fixes themselves.
The Solution
Upon hearing Plymouth Learning Partnership’s communications requirements, we knew we could help. We recommended and implemented an 8×8 cloud phone system, tailored specifically to their way of working with a multi-extension setup and ongoing support.
With 8×8, the organisation can now seamlessly transfer calls, easily record and respond to voicemails, and manage these calls either via the intuitive desktop app or mobile handsets. Because their new phone system operates via the cloud, Plymouth Learning Partnership can communicate as dynamically as they operate and ensure that the call experience is consistent and professional for everybody who contacts them.
To help the team feel fully confident in using the system, we ensured setup was straightforward and fully supported. Our helpdesk was on standby for questions from the team during the transition and remains available and highly responsive to any teething problems or ongoing technical queries.
The Results
Since upgrading to their 8×8 phone system, Plymouth Learning Partnership is communicating more effectively than ever. The team can stay connected wherever they are, and the local community gets a smooth and reliable experience when they get in touch.
We’re particularly happy to hear that they feel supported day to day by the Agile Comms team, knowing that the right help and advice is always close to hand should they need it.
In a 5-star Google Review, Nadia Donald, Office Manager at Plymouth Learning Partnership, said:
“Exceptional service from all at Agile with the set up of our new work phone system. Always on hand with advice and support and nothing was ever too much trouble. Would highly recommend.”
We’re delighted with the results of this upgrade and see it as another great example of how a flexible phone system, combined with the right support, can empower community-focused organisations to work more effectively. If your organisation is experiencing similar comms challenges, we’d always be happy to help. Simply get in touch to have a chat with the Agile Comms team.
