Totus Engineering is a leading electrical, mechanical and plumbing contracting firm based in Plymouth, Exeter and Bodmin. With a growing team and expanding projects across the entire region, having reliable business communication systems in place has always been critical for the firm.
However, up until recently, Totus’ communications infrastructure wasn’t meeting their requirements. Knowing they required reliable mobile services, seamless connectivity, and an efficient business phone system to maintain their high standards of service delivery, they called upon the team here at Agile Comms for support. We were delighted to help, specifying and installing a bespoke business communications solution.
The Challenge
Before enlisting our help, Totus Engineering were facing a number of challenges when it came to the effectiveness and efficiency of their business communications. These issues spanned a number of business comms systems, including:
- Unreliable mobile networks which led to frequent communication breakdowns on-site.
- Inconsistent internet connectivity, affecting real-time coordination and project management.
- Outdated telephone systems that were not scalable to their growing business needs.
The Solution
Through careful consideration of the business challenges and our knowledge of the benefits of specific systems, we were able to specify and provide a comprehensive solution tailored to the needs of Totus Engineering. This included:
- Business Mobile Services: Leveraging our access to the UK’s three major networks – O2, Vodafone, and EE – Totus Engineering employees now have reliable mobile connectivity, ensuring uninterrupted communication across various project sites. The business mobile services selected help Totus to manage mobile spending proactively, with alerts, caps and a swift service for any changes required.
- Connectivity Solutions: We also implemented robust high-speed leased line internet solutions for Totus Engineering’s 3 office locations to ensure stable and robust connectivity. Custom alerts and data caps were set to keep usage in check and prevent unexpected costs.
- Hosted Business Phone System: Lastly, Agile upgraded Totus Engineering’s business phone system to a modern, scalable VoIP solution. This new system supports their growing team and enhances internal and external communication efficiency.
The Results
We are delighted that a new business phone system and broader connectivity and business communications upgrades have significantly improved Totus Engineering’s communication infrastructure.
Just some of the benefits the firm now enjoys include:
- Enhanced On-Site Communication: With reliable mobile services, the team at Totus Engineering can now seamlessly communicate and coordinate, boosting productivity and reducing downtime.
- Stable Internet Connectivity: The robust internet solutions provided by Agile Comms have eliminated connectivity issues, allowing for smooth project management and real-time updates from remote sites.
- Scalable Telephone Systems: The new VoIP business phone system has not only met the current demands of Totus Engineering but also provided a scalable solution that can grow with their business, future-proofing their communications.
Sarah from Totus said:
“Agile Comms has transformed the way we communicate within our team and with our clients. The reliability and scalability of their solutions have been crucial for our operations, especially as we continue to grow. Their customer support is exceptional, always responsive and proactive in addressing our needs.”
This local collaboration undoubtedly showcases the power of bespoke business communications solutions. Not only does the right business phone system and connectivity service help to drive business efficiency, but this case also proves that the right solution can drive business growth too. By addressing specific challenges with reliable and scalable services, we are delighted to have empowered Totus Engineering to maintain its high standards and expand its operations with confidence.
If your business is suffering from similar communications and connectivity headaches, we can help. Get in contact with Agile Comms today to discuss how we can help enhance your business communications with our seamless business phone systems and communication solutions.